Our Guarantee

30 Days to Try

We know you'll love your Twig Case & your Twig Wallet!

If for whatever reason you don't, return it within 30 days and we'll refund your purchase.

 

Our Guarantee

Twig Cases & Wallets are guaranteed for six months. If your case or wallet fails due to a defect on our end we will replace it.

Although Twig Cases are impervious to climate conditions and more durable than solid wood or bamboo cases, they are not indestructible.

This guarantee does not apply to cases damaged from abuse, impacts, drops, scratches or general wear from use. Speaking of abuse...

 

Please resist the temptation to press the buttons without a phone in the case.

Yep, they work really well, once you have your iPhone in place. They WILL break if you push them without the iPhone installed.

 

Replacement Policy

If you damage your case within the 6 months of purchase, we will be glad to replace with the same case for half off our regular retail price. We do ask for photos of damage.

 

Exceptions

  • Our packaging, neat as it is, is not covered under this warranty. 
  • We do not cover damage to your iPhone for any reason.
  • Shipping charges for returns, exchanges, or warranty replacements are the responsibility of the the customer. 
  • Please note that custom cases are non-refundable.
  • Half-off replacement under warranty is good for one use, for items in current production. 

 

With all that said, we want you to be happy - if you have any questions or concerns, please let us know! sales@twigcase.com